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What if I entered my prescription details or medical information incorrectly?

Help center → General → What if I entered my prescription details or medical information incorrectly?

Get in touch with us as soon as possible by sending an email to support@easee.online

Please include in the email:

the email address which you completed the test with
the information that you need to change. If you need to change your prescription details, then please send a picture of your prescription, if you are able to.

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Is an online vision test safe? How can you examine my eyes online?

Yes! The easee online eye test is a very safe way for renewing your eye prescription. Our online eye test is using state-of-the-art technology which, paired with the expertise of…

Who are the eye doctors?

Our team of eye care professionals are here to make sure that it is safe to issue your new eye prescription, which is accurate and personally tailored to your needs.…

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and answer your question.

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We have 3 short questions before we can get started.

1. The eye-exam takes about 20 minutes from beginning to end. Is now a good time?

● No lost time traveling or waiting for your appointment. The only minutes spent is on the test itself.

Glad to hear you’re not in a hurry. This will improve the results.

Do you have a smartphone, together with a laptop (or tablet), and 3 meters of space at your disposal?

● Your smartphone will function as a remote, and is also used together with a laptop (or tablet) to perform the online eye-exam.

That’s great! We’re almost good to go. Just one more thing.

Do you have your current eyewear prescription at your fingertips?

● Your prescription powers your eyewear. Our optometrists use your old one as areference for validating your new prescription.

Take the exam now, or save it for later?

Based on experience, we advise you to take your time with the online eye-exam to optimize your results. We can email you a link to proceed whenever you’re ready.

If you want to do it right now or maybe you are just curious, no problem.

Great, you’re all set!
Let’s get started

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